Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 5-8 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on '' Track Order '' in footer menu to get update of your parcel.

Question 3

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 4

What countries do you ship to?

Accepted Answer

The store ships to the following locations for now with free shipping : US & UK.We will expand our business to EU & Asian countries later.

Question 5

is it true that you are giving these gifts for free?

Accepted Answer

Yes, absolutely! 🎁 When you purchase our Utlimate bundle, you’ll receive 3 Free gifts: a PS5 Controller, Thumbsticks, and RGB Back TV Lights. And when you purchase our Starter bundle, you’ll receive 2 Free gifts: Thumbsticks, and RGB Back TV Lights.

Question 6

Is the PS5 Charging Station compatible with my PS5?

Accepted Answer

Our charging & cooling station is designed for PS5 slim and pro versions, and made to conveniently charge your PS5 controllers while keeping your setup organized.

Question 7

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of receiving your item. Items must be unworn or unused, with tags, in their original packaging, and accompanied by proof of purchase. Contact us before sending a return; accepted returns receive a return shipping label. Sale items, gift cards, and certain other items are non-returnable. Read the full return policy.

Question 8

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 9

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at areebbalancey@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 10

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 11

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

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